Documentation
User & Administration Guides
Complete documentation for every portal, the mobile app, and system administration. Select a guide below to get started.
Provider Portal Guide
For healthcare providers and medical practices. Submit claims, manage pre-authorisation requests, and track status.
Claimant (Member) Portal Guide
For claimants and scheme members. Track authorisations, submit appeals, use the AI chat assistant.
Staff Portal Guide
For case managers and clinical reviewers. Manage work queues, review pre-auth requests, handle fraud alerts.
Mobile App Guide
For field case managers. Manage cases offline, conduct WPI assessments, sync when connected.
Admin Portal Guide
For system administrators and operations managers. Configure code tables, manage users, oversee queues.
System Administration Guide
For DevOps and platform engineers. Deployment, monitoring, disaster recovery, security, and capacity planning.